Job Description Job Description
LOCATION:
75 Horner Ave., Unit 3, Toronto, ON, M8Z 4X5. Intersection Gardiner / Islington THIS IS "IN OFFICE" POSITION, NOT A REMOTE 8am - 5pm EXCELLENT ENGLISH VERBAL and WRITTEN COMMUNICATION SKILLS IS A MUST. (NOTE: First interview - WEB online) New Line Plumbing Inc is a trusted plumbing company that specializes in providing plumbing services for high rise condo buildings. With years of experience in the industry, the company has developed a deep understanding of the unique challenges that come with plumbing in high rise buildings.
Responsibilities:
Receive Incoming Calls: Handle incoming calls from clients, gather and record detailed information about plumbing issues, and provide initial assistance or guidance.
Respond to Emails: Check and respond to emails promptly, addressing client inquiries, scheduling requests, and other communication effectively. Create Jobs in Dispatch System: Enter job details accurately into our system, ensuring all relevant information is documented for scheduling, billing, and tracking purposes. Schedule and Dispatch Jobs to Plumbers: Coordinate with plumbing technicians to schedule appointments based on availability, urgency, and job requirements. Collaborate with
Other Teams: Work closely with teams to ensure seamless communication and workflow coordination. Manage Plumbing On-Call Schedule: Organize and maintain the on-call schedule for plumbing technicians, ensuring coverage for emergency situations. Follow Up on Jobs Needing Quotes or Continuation / Completion: Monitor jobs that require quotes or ongoing work, follow up with clients, and provide updates as necessary. Create Schedules for Larger Projects: Create schedules and timelines for bigger plumbing projects. Familiarize Yourself with Building and Management: Gain knowledge about various building structures and management practices to better understand clients' needs and provide informed solutions, establish rapport with building administrators.
Order Parts: Coordinate with suppliers to order necessary parts and materials for jobs. Collect Worker Orders and Cross-Reference with Jobs in dispatch
System: Gather worker orders, cross-reference with job requirements, and upload data to the system. Coordinate with
Building Management: Liaise with building management when scheduling jobs that require building shutdowns, ensuring smooth coordination and minimal disruption to building operations. Provide Brief reports to management on work done during day / week. ORganizse and store information
Qualifications:
EXCELLENT English Language communications and courtesy on the phone
Problem-Solving Skills: Ability to think critically, solve problems efficiently, and make decisions under pressure. Critical thinking, pro-active planning, ability to prioritize.
Customer Service Oriented: Strong customer service skills with a focus on delivering exceptional experiences to clients. Think Outside the Box but follow the instruction.
Reliable and Dedicated: Dependable and committed to performing tasks accurately and efficiently. If you are a proactive individual with a strong work ethic, excellent problem-solving abilities, and a dedication to providing top-notch customer service, we encourage you to apply for the Dispatcher position at New Line Plumbing. \nCompany Description www.newlineplumbing.ca Intersection: Gardiner / Islington Company Description www.newlineplumbing.ca\r\nIntersection: Gardiner / Islington
