Salesforce Technical Architect in Winnipeg

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. We are proud to be creating the future of generative AI and AI agents.

As a Technical Architect, AI & Agentforce, you will be responsible for building compelling Agentforce-powered experiences for users and delivering impactful business value to our clients. You will lead the technical solution design across Agentforce, Data 360, and the broader Salesforce platform, and guide delivery teams from initial design through deployment.

You will have the opportunity to:

• Lead and own the complete technical solution design, including agent topics, instructions, actions with corresponding automation/code, agent deployment methods, and supporting data structures.
• Collaborate with customers, Project Managers, Solution Architects, Developers, Designers, and other teammates to translate business needs into well-architected solutions.
• Oversee and contribute to all stages of the project lifecycle, from initial design through development, testing, and final deployment.
• Explore the limits and push the boundaries of AI agents, finding novel solutions to drive business outcomes.
• Design scalable and secure data architectures on Salesforce Data 360, defining DLOs, DMOs, identity resolution strategies, and real-time data activation patterns.
• Establish best practices for ingesting data into Salesforce and Data 360 at scale to be leveraged by agentic solutions.
• Design grounding strategies for agents using unstructured DMOs, retrievers, and search indexes.
• Define integration patterns between Salesforce and third-party systems.
• Provide technical leadership to developers through design reviews, code reviews, and mentoring, and set standards for Apex, LWC, and Agentforce development.
• Define testing and evaluation approaches for agents, including guardrails and Einstein Trust Layer considerations.
• Contribute to reusable assets that accelerate the team's delivery and improve quality and consistency.
• Follow and understand new product features and technical capabilities, across Salesforce, Anthropic Claude, and other platforms.
• Leverage the latest AI tools and development assistants to maximize the efficiency and speed of design and delivery.
• Acquire and maintain all applicable Salesforce certifications.
• Travel up to 25% for customer projects and company events.
• Be a NeuraFlash and Accenture evangelist in the Salesforce community, and help cultivate a company culture of success, both company and personal, and fun.

Required Qualifications:

• 6+ years of experience in application and software development.
• 4+ years of experience with Salesforce in a development or technical architecture role.
• Bachelor's or Master's degree in Computer Science or a related field.
• Proficiency in Apex and JavaScript, with exposure or working knowledge of modern coding languages (e.g. Python, Java, C#).
• Experience developing Salesforce technologies including Flows, Lightning Web Components, or Visualforce.
• Experience designing and building Agentforce agents, workflows, and automations.
• Experience designing solutions on Salesforce Data 360.
• Experience designing integrations between Salesforce and third-party systems via REST APIs.
• Understanding of front-end web development principles and technologies (HTML/CSS).
• Experience with using source control and branching/pull request strategies.
• Familiarity with CI/CD solutions and DevOps principles.
• Strong communication skills; the ability to convey complex technical details to all audiences, from developers to customer executives.

Preferred Skills:

• Experience working with Agentic AI Systems and Generative AI capabilities.
• Experience with Data 360 capabilities, including unstructured DMOs, retrievers, search indexes, RAG, and identity resolution.
• Experience with Agentforce Agent Script (next gen authoring).
• Relevant certifications such as Salesforce Platform Developer II, Salesforce Agentforce Specialist, Salesforce Data Cloud Consultant, Salesforce Application or System Architect, or Claude Certified Architect.
• Prior consulting or professional services delivery experience, including leading technical workstreams on customer engagements.
• Experience across additional Salesforce Clouds (Service Cloud, Sales Cloud, Experience Cloud, etc.).
• Understanding of Salesforce's Enhanced Chat and Omni-channel.
• Experience with Amazon Connect or other telephony platforms.
• Experience designing solutions on AWS or GCP, including AWS Lambda functions.
• Proficiency in using Claude Code or similar AI coding Agents.

What can you expect in the interview process:

• Recruiter screen (phone) — 30 minutes.
• Peer interview (Video) — 45 minutes.
• Panel interview with real-time exercise (Video) — 60 minutes.
• Leadership interview (Video) — 45 minutes.

Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you’re one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team.

Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.

Flexibility: We build a culture of trust and understanding. We value good work not the hours in which you get it done.

Collaboration: You have a voice here! Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.

Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Our teams love to have fun and celebrate together.