At a Glance
- Tasks: Create and edit technical content for NETGEAR support agents.
- Company: Join NETGEAR, a leader in networking technology.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Other info: Collaborative environment with a focus on innovation and improvement.
- Why this job: Make a difference by simplifying tech for users and support teams.
- Qualifications: 1+ years in customer support and strong technical writing skills.
The predicted salary is between 49500 - 60500 $ per year.
Shape clear technical content for NETGEAR support agents in a full-time hybrid position based in San Jose or Richmond.
This mid-senior technical writing role supports NETGEAR hardware products and software applications.
You will create, edit, standardize, and archive knowledge base articles with Support and Engineering teams.
Success requires analytical thinking, technical editing, and communication for audiences with varying technical knowledge.
Key Responsibilities
- Create knowledge base articles with Support and Engineering
- Edit and standardize documentation using corporate style guidelines
- Archive support agent knowledge base articles
- Review published materials and recommend revisions
- Track writing projects efficiently and accurately
Requirements
- One or more years supporting customers or agents
- Bachelor's degree and technical documentation experience
- Strong grammar, spelling, punctuation, and attention to detail
- Ability to simplify complex technical information
- Microsoft Word experience and technical writing portfolio
Bring technical writing, analytical thinking, and documentation skills to improve NETGEAR knowledge resources for customer support teams.
Technical Writer Knowledge Base in Richmond employer: netgear
NETGEAR is an exceptional employer that prioritizes employee growth and satisfaction, offering a dynamic remote work environment tailored for those in British Columbia. With a strong commitment to innovation and collaboration, employees are encouraged to develop their skills while contributing to cutting-edge networking solutions. The company fosters a culture of respect and engagement, ensuring that every team member feels valued and empowered to make a meaningful impact.
