Own Level 2 troubleshooting for Netdigix Systems across Vancouver and the Lower Mainland, supporting Windows Server, Microsoft 365, and networking. Work directly with clients in managed services.
As an MSP Level 2 Technical Specialist, you will resolve service requests independently while learning client environments. The work includes Active Directory, virtualization, firewalls, VPNs, endpoint issues, and Microsoft 365 administration. You will also guide Level 1 technicians and complete routine infrastructure work with senior direction.
Key Responsibilities:
- Own, investigate, resolve, document, and elevate Level 2 tickets
- Troubleshoot Windows Server, Microsoft 365, networking, and endpoints
- Review ticket history and documentation before escalating issues
- Guide Level 1 technicians on escalated requests
- Complete directed migrations, firewall work, VLANs, and administration
Requirements:
- Three to five years technical support or systems administration experience
- Required experience working in an MSP
- Strong troubleshooting, ownership, organization, and willingness to learn
- Valid driver's licence and reliable vehicle for onsite visits
- Availability for an on-call rotation
Apply your MSP experience, technical troubleshooting, and client communication skills to dependable Level 2 service delivery at Netdigix Systems.
