Drive application stability and support web/desktop solutions at Nelnet in Canada. This hybrid role offers a chance to resolve incidents and enhance service through technical troubleshooting.
The Application Support Analyst position at Nelnet focuses on providing comprehensive production support for .NET and C# applications. Candidates should have a strong background in application troubleshooting, incident resolution, and operational excellence. In this role, you will collaborate with stakeholders to improve application performance and resolve critical issues effectively.
Key Responsibilities:
- Provide production support during business hours and on-call duties
- Investigate and diagnose application incidents with business users
- Manage incidents, requests, and changes in line with ITIL practices
- Perform data validation using SQL and related tools
- Troubleshoot Control-M job failures and log issues
Requirements:
- 3+ years in Application or Production Support roles
- Hands-on experience with ITIL Service Operations
- Minimum 2 years supporting .NET and C# applications
- Proficiency in SQL and troubleshooting environments
- Must meet Canadian residency and reliability clearance
Contribute your skills in application troubleshooting and improvement initiatives to ensure operational success at Nelnet.
Application Support Analyst at Nelnet in Mississauga employer: Nelnet, Inc.
At Nelnet, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. As an Application Support Analyst in Canada, you'll benefit from a comprehensive benefits package, opportunities for professional growth, and a collaborative environment where your contributions are valued. Join us in our mission to enrich lives and be part of a community dedicated to creating meaningful opportunities for all.
