Build customer care expertise at Neilson through clear communication, attentive listening, and service supporting life insurance customers in Canada.
As a Trainee Customer Care Agent, you will handle customer inquiries, policy changes, correspondence, and claims administration. The position suits candidates with customer service experience, resilience, attention to detail, and confidence managing calls. Financial Services knowledge is advantageous but not required.
Key Responsibilities:
- Deliver prompt customer service for inquiries and requests
- Manage customer correspondence within agreed deadlines
- Maintain accurate client records and regulatory compliance
- Assist tailored policy changes for customer needs
- Administer claims processes and escalate appropriately
Requirements:
- Willingness to obtain an LLQP license
- Legal eligibility to work in Canada
- Proven customer service experience
- Exceptional communication and listening skills
- Attention to detail and stress management
Support Neilson customers with accurate policy service, strong communication, and resilient performance in a target-driven environment.
Trainee Customer Care Agent Canada in Toronto employer: Neilson Financial Services Limited
At Neilson, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Located in the vibrant cities of Toronto and Calgary, we offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth and development. Our commitment to employee satisfaction and continuous improvement ensures that you will thrive in a supportive environment while making a meaningful impact in the life insurance industry.
Contact Details:
Neilson Financial Services Limited Recruitment Team
