Elevate customer engagement as a Community and Customer Feedback Operations Specialist at NearSource, a leading software consulting firm. This remote role emphasizes community management and actionable customer insights to impact product strategies.
NearSource seeks a skilled professional to enhance customer engagement and manage feedback operations for a Fortune 500 client. This position requires at least four years of experience in roles such as community management or customer success. You'll work cross-functionally to capture customer insights and guide user experience strategies based on real feedback.
Key Responsibilities:
- Manage the Ideas Forum to facilitate customer input
- Ensure efficient triaging of customer feedback submissions
- Engage customers to collect necessary feedback details
- Oversee the Customer Council program and meetings
- Synthesize feedback into actionable product recommendations
Requirements:
- 4+ years in customer success or community management
- Excellent communication and stakeholder management skills
- Experience with CRM platforms for customer engagement
- Strong analytical and problem-solving capabilities
- Attention to detail in managing feedback processes
Become a pivotal link between customers and product teams at NearSource, driving impactful changes through customer insights.
Remote Community Feedback Specialist at NearSource in Ottawa employer: NEARSOURCE TECHNOLOGIES
NearSource Technologies is an exceptional employer that fosters a collaborative and innovative work culture, allowing you to thrive as a Senior DevOps Engineer. With a focus on employee growth and development, you will have access to cutting-edge technologies and the opportunity to work remotely from anywhere in Canada, ensuring a healthy work-life balance while contributing to impactful projects. Join us to be part of a dynamic team that values your expertise and encourages continuous learning in the fast-evolving tech landscape.
