Elevate your career with Ndustrial as a Technical Support Engineer. Provide vital troubleshooting for energy management software and ColdOS Sense hardware in a hybrid work environment.
The Technical Support Engineer at Ndustrial plays a crucial role in customer interactions, addressing inquiries through diverse channels such as phone, email, and chat. With a focus on resolving technical challenges in energy management systems, this position calls for strong problem-solving skills and technical know-how. You will engage with engineering and product teams to ensure prompt resolutions, making a direct impact on user experience and satisfaction.
Key Responsibilities:
- Respond to customer inquiries via multiple communication channels
- Manage and document support tickets and diagnostics
- Troubleshoot energy and temperature intelligence software issues
- Train customers on software product usage
- Collaborate with internal teams for issue resolution
Requirements:
- Bachelor's degree in Computer Science or Engineering
- Minimum 3 years technical support experience
- Knowledge of LoRaWAN or similar protocols
- Strong understanding of networking fundamentals
- Excellent communication skills for technical guidance
Utilize your technical skills to support Ndustrial's mission of driving sustainable energy use in the cold chain.
Technical Support Engineer at Ndustrial in Raleigh employer: Ndustrial
Ndustrial is an exceptional employer located in the vibrant heart of Downtown Raleigh, NC, offering a dynamic and inclusive work environment that prioritizes teamwork, innovation, and personal growth. With outstanding benefits including flexible PTO, comprehensive health coverage, and a commitment to professional development, employees are empowered to thrive both personally and professionally. Join us in revolutionizing the cold chain industry while enjoying a supportive culture that values diversity and encourages meaningful contributions to sustainability initiatives.
