At a Glance
- Tasks: Contact customers to negotiate payment solutions and resolve outstanding balances.
- Company: Join National Credit Recovery Inc, a leader in customer service and collections.
- Benefits: Work remotely with flexible hours and competitive pay.
- Other info: Enjoy a supportive team environment with opportunities for growth.
- Why this job: Make a difference by helping clients manage their finances while working from home.
- Qualifications: Experience in collections and call centres, plus strong communication skills.
The predicted salary is between 41850 - 51150 $ per year.
Remote Collections Officers use DRS, negotiation, and customer service skills to resolve outstanding balances from a professional home workspace.
At National Credit Recovery Inc (NCRi), this position contacts past-due customers and works toward timely payment resolutions.
You will discuss balances, negotiate arrangements, educate clients about payment solutions, and document account activity.
The role also requires regulatory compliance and collaboration with internal teams.
Key Responsibilities
- Contact past-due customers by phone, email, or written communication
- Negotiate payment arrangements and explain available payment solutions
- Update customer accounts and document calls and agreements
- Handle objections while following policies and regulatory standards
- Meet individual collection targets and support department performance
Requirements
- At least one year of third-party collections experience
- At least one year of call center experience
- Hands-on experience with DRS
- English and bilingual verbal and written communication skills
- Home workspace, wired Ethernet, and required internet speeds
Apply your DRS knowledge, communication abilities, and collections experience to help NCRi resolve customer accounts remotely.
Collections Officer – Remote in Calgary employer: Ncri-2
NCRi offers competitive salaries ranging from $40,000 to $55,000 annually, along with performance bonuses and comprehensive benefits including insurance and dental coverage. The company promotes a remote work environment, providing flexibility for its employees. With a focus on professional growth and a consultative approach to client engagement, NCRi fosters a supportive workplace culture.
