Enhance user support at North Bay Regional Health Centre as an ITS System Technician. You'll deliver critical IT support and ensure seamless operation across service desk and end-user support.
You'll report to the Manager of Service Delivery and serve as the main contact for ITS issues. This role demands strong technical knowledge of PCs, networking, and software applications including Windows 10/11 and Microsoft 365. Additionally, you will handle service desk operations, monitor performance, and provide after-hours support as needed.
Key Responsibilities:
- Assist with user support and service requests
- Monitor service desk performance metrics
- Troubleshoot hardware and software issues
- Communicate with ITS department for efficient issue resolution
- Provide field services for hospital units and remote sites
Requirements:
- Graduate from a recognized Community College program
- CompTIA A+ and ITIL Foundation certification preferred
- Experience in service desk and end-user support
- Excellent communication and customer service skills
- Valid driver's license required
Bring your technical expertise and customer service skills to support North Bay Regional Health Centre's mission.
ITS System Technician North Bay Regional Health employer: NBRHC
North Bay Regional Health Centre is an exceptional employer that prioritizes the well-being and professional growth of its staff. With a collaborative work culture that includes a diverse team of healthcare professionals, employees benefit from ongoing education opportunities and a commitment to quality improvement. Located in North Bay, this facility not only offers competitive pay and benefits as per the ONA Local 020 Collective Agreement but also fosters a supportive environment where nurses can thrive in their careers while making a meaningful impact on patient care.
