At a Glance
- Tasks: Help solve IT issues and support teams with software and hardware troubleshooting.
- Company: Join a proud Canadian-owned company with a supportive team culture.
- Benefits: Competitive salary, varied tasks, and a collaborative work environment.
- Other info: Opportunity to work with diverse projects and celebrate team successes.
- Why this job: Make a real impact while growing your IT skills in a dynamic setting.
- Qualifications: 2+ years in enterprise support and strong technical troubleshooting skills.
The predicted salary is between 55000 - 65000 $ per year.
Factors Group are looking for an IT Support Technician to join our team in this onsite role in Kelowna, Lake Country! Are you ready to take your career to the next step and join us, helping solve IT issues for our teams?
Address: 8155 Jim Bailey Crescent, Kelowna
Schedule: 8:00am - 4:30pm, Monday - Friday (40 Hours) - Onsite
Salary: $55,000 - $65,000
You’re good at:
- With great customer service skills, you are happy to solve issues involving software and hardware.
- Troubleshooting and solving or escalating issues from tickets from our ITSM, Freshservice.
- Problem-solving skills with the ability to quickly diagnose and resolve technical issues.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users.
You have:
- 2+ years experience in an enterprise support environment.
- Strong knowledge of desktop hardware and peripherals, including installation, configuration, and troubleshooting.
- Proficiency in Windows Workstations and Servers, InTune, Microsoft Office 365, Azure Active Directory, and Active Directory.
- Familiarity with MacOS and its integration into a Windows-based environment.
- A full drivers license and regular access to a vehicle to drive between locations.
What’s in it for you:
- We are a large manufacturing company with many areas of the business. You will work on varied tasks and projects, instead of the same old day to day.
- Working in a supportive environment, you will work with a supportive and cohesive team who celebrate each other’s successes.
- We’re much bigger than you think, 30+ natural health brands loved across North America.
- Proudly Canadian owned & operated and a Certified B Corp company.
Learn more about us here: https://ca.naturalfactors.com/pages/our-nature
Support Analyst I – Kelowna employer: Natural Factors
Join a dynamic team in Kelowna where your skills as a Maintenance TQ Electrician will not only be valued but also contribute to a mission of enhancing well-being through nutritional supplements. With a strong emphasis on work-life balance, competitive wages, and comprehensive benefits, including wellness days and employee discounts, this company fosters a collaborative and growth-oriented culture that empowers you to thrive in your career while making a positive impact.
