At a Glance
- Tasks: Help customers with inquiries and deliver exceptional service experiences.
- Company: Join a proud Canadian-owned company with 30+ beloved natural health brands.
- Benefits: $200 safety boot voucher, employee discounts, appreciation events, and free parking.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real difference in customer relationships while growing your career.
- Qualifications: 2 years of customer service experience and post-secondary education in a related field.
The predicted salary is between 23.81 - 23.81 $ per hour.
Are you passionate about helping customers and creating exceptional service experiences?
We're looking for a customer-focused Customer Service Specialist to join our team.
In this role, you'll be the primary point of contact for customers, consumers, and sales representatives, helping to resolve inquiries, support account management, and deliver outstanding service that strengthens customer relationships and brand loyalty.
Job Status: Permanent Full time
Shift: Monday to Friday, 8:00am to 4:30pm
Work Location: 2000 Brigantine Dr., Coquitlam, BC
Hourly Range: $23.81/hr - $25.00/hr
In this role, you will
- Provide professional, responsive support to customers, consumers, and sales representatives, ensuring a positive customer experience.
- Manage customer inquiries, complaints, returns, credits, and order-related requests from initial contact through resolution.
- Investigate and resolve invoice discrepancies, shipment issues, delivery concerns, and damaged or delayed orders.
- Maintain accurate customer records and document all interactions within CRM systems while ensuring timely follow-up.
- Collaborate with internal departments and sales teams to deliver effective solutions and identify opportunities to improve service processes.
You have
- A minimum of 2 years of customer service experience, preferably within the natural health products, wellness, or related industry.
- Post-secondary education in Nutrition, Science, Health Sciences, or a related field; RHN or CNP designation is considered an asset.
- Strong written and verbal communication skills, with bilingual English/French skills considered an asset.
- Experience using CRM systems and proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams.
- The ability to navigate multiple business systems simultaneously while maintaining accuracy, attention to detail, and strong problem-solving skills.
You get
- $200 safety boot voucher & company-provided PPE (if applicable)
- $300 per year to spend on company products
- Employee discount pricing
- Employee appreciation events & rewards
- Free onsite parking
- Bus pass reimbursement
- Exclusive discounts with various vendors
Why us?
- We're much bigger than you think – 30+ natural health brands loved across North America.
- Proudly Canadian-owned & operated.
- Learn more about us here: https://ca. naturalfactors. com/pages/our-nature
Customer Service Specialist in Coquitlam employer: Natural Factors
Join a dynamic team in Kelowna where your skills as a Maintenance TQ Electrician will not only be valued but also contribute to a mission of enhancing well-being through nutritional supplements. With a strong emphasis on work-life balance, competitive wages, and comprehensive benefits, including wellness days and employee discounts, this company fosters a collaborative and growth-oriented culture that empowers you to thrive in your career while making a positive impact.
