Location: Toronto, ON, Hybrid, 4 days on-site
Language: Strong written and spoken English required
Duration: Permanent
Background Check Requirement: May be required as part of the onboarding process
About the Opportunity
Our leading retail client is seeking a Technical Writer who can bring clarity and structure to fast-moving, high-impact operational communications. In this role, you will support store operations teams by translating complex information into clear, action-ready documentation that ensures every store has the guidance it needs to operate effectively. Your work will help maintain consistency, reduce errors, and keep nationwide operations running smoothly.
You will collaborate with submitters, SMEs, and key stakeholders across a large and dynamic organization. If you thrive in a fast-paced environment with tight timelines and high visibility, this role offers an opportunity to make a meaningful impact on communication flow, operational accuracy, and national store performance.
What’s in it for You
Join a supportive and collaborative team that values precision, partnership, and continuous improvement. You will gain exposure to operational leaders and cross-functional teams, all within a workplace that encourages growth, balance, and innovation. This is a great opportunity to sharpen your communication and editing expertise while contributing to processes that directly support store success across Canada.
Your Responsibilities
- Work closely with store operations teams to transform complex, technical information into clear, action-focused bulletins and documentation.
- Edit technical and operational documents used by retail dealers and stores.
- Partner with content submitters to maintain factual consistency.
- Ensure all documentation aligns with the Operational Communications Style Guide.
- Adhere to schedules and collaborate with stakeholders to meet quality standards and deadlines.
- Participate in special projects that enhance communication processes or operational clarity.
- Manage high-volume communication demands while maintaining consistency and quality
Skills and Qualifications
- 1 to 3 years of experience translating complex or technical concepts into clear, actionable communications.
- A diploma or degree in Communications, English, Journalism, or equivalent work experience.
- Proven ability to research, write, and edit effective documentation in a business environment.
- Comfortable working with technical and digital communication channels.
- Exceptional writing, editing, proofreading, and formatting skills with strong attention to detail.
- Ability to manage multiple competing priorities in a fast-paced, deadline-driven environment.
- Understanding of store operations within large retail environments is an asset.
Nice to have:
- Exposure to AI tools or interest in leveraging AI for communication workflows
- Experience with Zipline – Retail Operations Software
- Experience with newsletters, executive email writing, video scripts, or instructional guides is an asset
Job Criteria
- Seniority level: Associate
- Employment type: Full-time
- Job function: Information Technology and Writing/Editing
- Industries: Retail
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Technical Writer/Editor – Junior in Toronto employer: National Media Awards Foundation
National Media Awards Foundation offers a dynamic work environment that fosters creativity and collaboration among its employees. The organization is committed to supporting public service journalism and reflects diverse communities in its programming. Employees have opportunities for professional growth and development while working on impactful projects that engage audiences across various platforms.
Contact Details:
National Media Awards Foundation Recruitment Team
