Support Locker and Parking Services at NAIT through customer service, communication, and organized assistance for students, staff, and departments.
The Services Support Assistant serves as a first contact for locker rentals and parking inquiries. You will handle reservations, permits, payments, refunds, inventory, and visitor parking requests. The position also provides information about systems, policies, fees, locations, and bike lockers while supporting department operations.
Key Responsibilities:
- Respond to in-person, phone, and email customer inquiries
- Support locker reservations, payments, changes, and special requests
- Assist with parking permits, refunds, and visitor requests
- Maintain locker and lock inventory records and maps
- Troubleshoot minor issues and escalate concerns appropriately
Requirements:
- High School Diploma or equivalent
- Some related experience is required
- Three to five years customer service experience preferred
- Excellent interpersonal, organizational, verbal, and written communication skills
- Ability to de-escalate challenging customer situations professionally
Bring organized customer support, careful communication, and service expertise to NAIT's Locker and Parking Services team.
Customer Service Support Assistant in Edmonton employer: NAIT
At NAIT, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Curriculum Design Lead, you will have the opportunity to shape the future of education while enjoying a hybrid work environment that promotes work-life balance and professional growth. Our commitment to quality and continuous improvement ensures that you will be supported in your career development, making NAIT a rewarding place to advance your skills and make a meaningful impact.
