Deliver exceptional customer service at NAIT by supporting Locker and Parking Services through in-person, phone, and email assistance. Use strong organization daily.
As a Services Support Assistant, you will represent NAIT professionally while assisting staff, students, and departments. Your work includes locker reservations, parking permits, payments, refunds, visitor requests, and access programming. You will also maintain detailed inventories and respond to community concerns.
Key Responsibilities:
- Handle locker and parking inquiries across multiple customer contact channels
- Support reservations, payments, changes, troubleshooting, cleaning, and lock rotation
- Maintain locker, lock, pricing, fee, and configuration inventories
- Process permits, refunds, visitor parking, and access requests
- Troubleshoot minor issues and escalate concerns appropriately
Requirements:
- High School Diploma or equivalent
- Some related experience required
- Three to five years outstanding customer service preferred
- Strong communication, organization, teamwork, and attention to detail
- Ability to learn software and follow department procedures
Support NAIT's community with customer service, organized administration, parking knowledge, and professional communication across daily service requests.
NAIT Customer Service Support Assistant in Edmonton employer: NAIT (Northern Alberta Institute of Technology)
At NAIT, we pride ourselves on being one of Alberta's top employers, offering a vibrant work culture that values respect, collaboration, and innovation. As a Technical Systems Analyst, you'll enjoy a hybrid work environment, comprehensive benefits, and ample opportunities for professional growth, all while making a meaningful impact in the education sector. Join us in fostering a supportive and inclusive community where your contributions truly matter.
Contact Details:
NAIT (Northern Alberta Institute of Technology) Recruitment Team
