Lead Media Operations support remotely from Canada using WHATSOn, IBMS, SQL, and Oracle PL*SQL expertise. Guide application support analysts and resolve service issues.
As an Associate Principal Engineer and Support Lead, you will oversee media operations application support. The work requires MediaGenix WHATSOn, Operative IBMS, or comparable distribution and scheduling software experience. You will apply Windows, relational database, service desk, and ticket workflow knowledge. Nagarro's Digital Product Engineering environment supports products and services across digital mediums.
Key Responsibilities:
- Lead teams of Application Support Analysts
- Resolve IT tickets through service desk workflows
- Document processes using PowerPoint and Visio
- Facilitate communication and organizational activities
- Apply strategic thinking to media operations support
Requirements:
- Minimum 10 years of experience
- Experience with WHATSOn, IBMS, or scheduling platforms
- Working knowledge of Windows operating environments
- Competency in SQL and Oracle PL*SQL
- Experience with ServiceNow, Jira, or ticket software
Bring media scheduling, application support leadership, database, and service desk expertise to Nagarro's remote Canada team.
Associate Principal Media Operations Engineer in Ottawa employer: Nagarro
At Nagarro, we pride ourselves on being a dynamic and inclusive employer that fosters innovation and collaboration. Our work culture is non-hierarchical, allowing for open communication and the sharing of ideas, while our commitment to employee growth ensures that you will have ample opportunities to advance your career in the rapidly evolving field of AI and data engineering. Located in Brampton, you'll be part of a diverse team of over 18,000 experts worldwide, working on cutting-edge projects that inspire and excite.
