Director, Business Systems & Portfolio Delivery

At N-able, we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. We’re a global crew of N-abites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference.

We're seeking a Director, Business Systems Analysis & Portfolio Management based in Ottawa, Canada to lead a team of 5 responsible for the Plan phase of Bus Apps' Plan → Build → Sustain service model. Hands-on experience and proficiency across most of our core SaaS stack — Salesforce (SFDC), Marketo, Zuora, Boomi, and Snowflake, as well as billing/quote-to-cash platform experience are especially important skills.

Reporting directly to the VP, Chief Information Officer, the Director, Business Analysis & Portfolio Management sits alongside peer functional leaders (e.g., Enterprise Architecture, Engineering, AI Strategy). Portfolio intake and prioritization decisions are made through shared, negotiated authority with those peers rather than deciding in isolation — this Director drives the process, brings the business case and the data, and is expected to influence and align, not dictate.

This is a hybrid role. Eligible candidates must be able to work on-site in our Ottawa, Canada or Burlington, MA Collaboration Hub.

What You’ll Do

• Business Partnership & Domain Ownership: Engage the business directly to understand priorities, needs, and pain points, building deep working knowledge of the business domains this team supports across the full Lead-to-Customer-Support journey.
• Act as a strategic advisor and embedded partner — present in the decisions that matter before decisions get made, not an order-taking IT function.
• Challenge convention constructively: push back on assumptions and low-value requests, and advocate for the right business outcome even when it isn't the easiest one to deliver.
• Own outcomes end to end within the Plan phase — from problem framing through handoff to Build — with no gaps and no “that's not our lane.”

Portfolio Governance & Reporting:

• Own intake and prioritization for the portfolio, negotiating and aligning priorities jointly with peer leaders (Enterprise Architecture, Engineering, and others) rather than deciding in isolation.
• Build and maintain portfolio reporting frameworks that give leadership clear, timely visibility into intake volume, prioritization decisions, capacity, business value and Plan-phase health.
• Apply lean and agile practice to how intake, requirements, and roadmap work move through the team, removing waste and improving flow into Build.

Team Leadership & Talent:

• Lead, grow, and develop team, building a practice that pairs strong portfolio management discipline with deepening business analysis capability.
• Coach and mentor team members on stakeholder engagement, domain expertise, requirements discipline, and consulting skills.
• Drive talent development, including performance management, succession planning, and building a bench as the team and its scope grow.

AI-Native & Technology Fluency:

• Operate as an AI-native leader: actively use agentic and AI tooling to give the team back time and capacity, and to raise the quality and speed of analysis and decision-making.
• Maintain fluency in a 100% third-party SaaS technology landscape, understanding platform capabilities, integration boundaries, and vendor management considerations well enough to shape sound business cases and roadmaps.
• Align with corporate AI governance standards and guardrails as they evolve.

Stakeholder Management:

• Build and maintain trusted relationships with senior stakeholders across every G&A and GTM function the team supports.
• Communicate with transparency: surface risks and problems early, loop in the right people, and ask for help rather than going it alone.
• Represent the Business Analysis function on the Bus Apps leadership team and in cross-functional planning forums.

What You’ll Bring

• 10+ years of progressive experience spanning both business analysis and portfolio/project management, including demonstrated success partnering directly with business stakeholders to shape priorities and roadmaps, and running structured intake and delivery governance.
• 7+ years in a people-leadership role, with a track record of building, developing, and reshaping teams.
• Hands-on experience across our core SaaS stack — Salesforce (SFDC), Marketo, Zuora, Boomi, and Snowflake.
• Proven, hands-on experience with Lean and Agile practices; relevant certification in business analysis and/or project or portfolio management preferred.
• Experience in a B2B SaaS or technology commercialization environment, with working knowledge of the end-to-end customer journey from Lead to Customer Support.
• Demonstrated experience operating in a technology environment composed of third-party SaaS platforms.
• A genuine “AI-native” practitioner: hands-on experience applying AI or agentic tools to improve team output.
• Strong executive stakeholder management and communication skills.
• Demonstrated ability to challenge convention diplomatically.
• Experience designing and running portfolio governance and reporting frameworks.
• A bias to action and comfort with ambiguity; a transformational mindset that treats current performance as a floor, not a ceiling.

Purple Perks Canada:

• Medical, dental and vision – for employee, partner, and children!
• Generous PTO and observed holidays.
• 2 Paid Volunteer Days per year.
• Pension Plan with company-contribution.
• Employee Stock Purchase Program.
• Discounted gym access at several local facilities.
• Fun-raising opportunities as part of our giving program.
• N-abite Learning – custom learning experience as part of our investment in you.
• The Way We Work – our hybrid working model based on trust and flexibility.

This position has a starting base salary range of CAD $144,200.00/Yr. to CAD $181,100.00/Yr. for candidates based in Canada. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is also eligible for bonus.