Support cyclists worldwide with MyVeloFit using clear communication, technical problem-solving, and a flexible part-time schedule in Ottawa or Ontario.
As a Customer Support Specialist, you will help riders navigate MyVeloFit's AI-powered bike fitting platform. You will answer questions, resolve account inquiries, and explain bike fitting and sizing results. The work includes improving resources and sharing feedback with product and development teams.
Key Responsibilities:
- Respond to rider questions through email and social media
- Guide customers through bike fitting and sizing tools
- Assist with subscriptions, purchases, refunds, and accounts
- Identify recurring questions and platform improvement opportunities
- Escalate technical questions, report bugs, and share feedback
Requirements:
- Customer support or other customer-facing experience
- Strong written communication and clear technical explanations
- Problem-solving skills and willingness to investigate unfamiliar challenges
- Confidence using web-based software and digital tools
- Active involvement in cycling disciplines
Bring cycling knowledge, customer support experience, and resourcefulness to help MyVeloFit riders succeed with bike fitting technology.
Cycling Customer Support Specialist employer: MyVeloFit, Inc.
At MyVeloFit, we pride ourselves on being a purpose-driven employer that not only values the passion for cycling but also fosters a collaborative and innovative work culture. Our hybrid work model in Ottawa allows for flexibility while providing ample opportunities for professional growth within our marketing function. Join a team of bike enthusiasts dedicated to enhancing the cycling experience for riders everywhere, with competitive compensation and unique industry perks.
