AmerisourceBergen's Innomar Strategies unit in Canada seeks a Team Lead, Customer Service to oversee daily operations, coach a team of representatives, and ensure a high-quality patient and provider experience.
You will monitor workflows, manage escalations, report on KPIs, and partner with other departments to drive improved service levels in a remote-capable environment across Canada.
Remote Customer Service Team Lead – Coaching & Escalation in Ottawa employer: MWI Animal Health
Cencora is an exceptional employer that fosters a collaborative and innovative work culture, dedicated to making a meaningful impact on patient lives. With a strong focus on employee growth and development, the company offers numerous opportunities for advancement within the healthcare sector, all while providing a supportive environment that values quality and operational excellence. Located remotely in Ontario and Quebec, Cencora allows for flexible work arrangements, making it an attractive choice for professionals seeking a rewarding career in the pharmaceutical industry.
