Serve MutualONE policyholders through insurance expertise and customer service in a flexible hybrid role supporting Southwestern Ontario operations. Travel is required.
As a Licensed Customer Service Representative, you will support Agency Teams alongside Agents and Underwriters. You will gain exposure to multiple insurance lines while managing renewals, coverage explanations, policy changes, and customer relationships. This role is based through MutualONE offices in Ilderton and Seaforth.
Key Responsibilities:
- Respond to inquiries and explain coverage options
- Conduct Personal Lines renewal reviews and ITV calculations
- Manage expiry lists and accurate policy renewals
- Prepare Commercial and Farm renewal packages
- Generate certificates, liability slips, and binders
Requirements:
- Minimum one year of insurance industry experience
- OTL or RIBO license with transition willingness
- Valid Ontario driver's license and required travel availability
- College diploma in Business Administration, Insurance, or related field
- Strong communication, organization, prioritization, and attention to detail
Apply your insurance licensing, renewal knowledge, and customer service strengths while supporting MutualONE policyholders and Agency Teams.
Licensed Insurance Customer Service Representative in Seaforth employer: MutualOne Bank
At MutualONE, we pride ourselves on fostering a collaborative and innovative work environment where every employee's contributions are valued. As a Strategic Business Solutions Analyst, you will have the opportunity to work in a hybrid setting that promotes work-life balance while engaging with leadership and cross-functional teams to drive meaningful change. Our commitment to professional development ensures that you will have access to growth opportunities and resources that empower you to excel in your career.
