Seniors Home Support Program Development & Operations Coordinator
Organization: Muslim Food Bank & Community Services (MFBCS)
Position Type: Full-Time
Position Overview
MFBCS is seeking a motivated and hands-on Program Development & Operations Coordinator to help establish and operate a new Seniors Home Support Program.
The program will function as a social enterprise, providing personal and eligible medical home support services while developing sustainable revenue through government-funded contracts and private fee-for-service clients.
The successful candidate will support the practical launch and day-to-day operation of the program, including business development, client recruitment, caregiver coordination, scheduling, community outreach, billing, and administrative systems.
Key Responsibilities
- Assist with establishing and launching the Seniors Home Support Program.
- Conduct market research and support development of service packages and pricing.
- Identify potential clients and build relationships with referral organizations.
- Promote services and help generate private-pay client revenue.
- Assist with government contract opportunities and funding applications.
- Coordinate client registration, caregiver scheduling, and service delivery.
- Support recruitment and onboarding of personal support workers and other care professionals.
- Track billable hours, client registrations, revenue, and operational expenses.
- Maintain service quality records and prepare regular performance reports.
- Support the program's progression toward financial self-sufficiency.
Qualifications
- Diploma or degree in healthcare administration, business, social services, or a related field.
- Two to four years of relevant experience in home care, healthcare coordination, community services, or business development.
- Strong communication, organizational, and customer service skills.
- Experience in client acquisition, outreach, and service coordination.
- Ability to work independently and take responsibility for practical program implementation.
- Familiarity with Canadian home care services is an asset.
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Contact Details:
Muslim Food Bank and Community Services Recruitment Team
