Customer support and advanced Excel skills define this in-person Administrative Assistant role with MOPC's Broadband Utility in Pictou County. Serve rural broadband customers professionally.
As Customer Support and Administrative Assistant, you will provide customer and administrative support for MOPC Network Services. The work requires computerized systems familiarity, careful database updates, and responsive communication. You will support customer onboarding, sales information, marketing materials, and account changes while meeting tight deadlines.
Key Responsibilities:
- Provide counter and phone service to Rural Broadband Utility customers
- Monitor email queries and resolve or escalate customer concerns
- Assist signups through MOPC Network Services web platforms
- Process customer address, payment, and account changes accurately
- Prepare customer mail outs and advertising materials
Requirements:
- Business Administration program completion or equivalent experience
- Familiarity with computerized CRM, Inventory, and Financial systems
- Advanced Microsoft Suite knowledge, particularly Excel
- Strong time management and prioritization skills
- Exceptional communication and interpersonal abilities
Support MOPC broadband customers through accurate administration, responsive communication, and skilled Microsoft Excel use in person.
Contact Details:
Municipality of Pictou County Recruitment Team
