Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
The Automotive Warranty Specialist / Administrator provides program claim review, claim entry assistance to both dealers and field personnel as needed. The Automotive Warranty Specialist / Administrator at times may act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs.
Job Responsibilities
Program Operations (80%)
- Subject matter expert to internal staff, dealers and OEM personnel for claim entry issues and questions
- Review dealer submitted claims for accuracy as defined by the specific claim type
- Develop and maintain basic program reports
- Contact fleet customers via email for claims exceeding a specific dollar value
- Chargeback to dealers of unauthorized or incorrect claims
- Respond to customer or dealer submitted questions via email or phone regarding rejected claims
- Troubleshoot rejected claims
Technical (20%)
- Evaluate claims to determine if Basic Manufacturer’s Warranty, Extended Plan Coverage or other OEM program coverage may apply
- Assist in documentation of claim entry procedures, processes and reference material
Candidate is required to be located in Metro Detroitand surrounding areas.Prior OEM claim entry experience requiredPrior warranty coverage review experience required3-5 years claims experience requiredStrong analytical and problem solving skillsStrong interpersonal and organizational skillsStrong written and verbal skillsAccuracy and attention to detailExcellent Follow-upMicrosoft Word (entry level)Microsoft Excel (entry level)Ability to balance changing priorities and to provide regular status reports as requestedRequired EducationAssociates Degree is preferred, but not requiredOther RequirementsPosition is full-time and primarily a remote position.
Additional InformationMSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
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Automotive Warranty Specialist / Administrator in Kelowna employer: MSX International
MSX is an exceptional employer that values innovation and collaboration, providing a dynamic work environment for the BDM role in the automotive aftermarket. With a strong commitment to employee growth, MSX offers comprehensive training programs and opportunities for advancement, all while fostering a culture of inclusivity and support. The flexibility of working from a home office combined with extensive travel allows for a unique blend of autonomy and engagement with clients, making it a rewarding place to build a career.
