Improve dealership operations with MSX International through coaching and performance analysis in Mahwah, New Jersey. This field-based position requires travel up to 80 percent.
The Operations Specialist supports automotive dealerships in improving service operations, customer experience, and overall performance. You will assess operations, coach dealership staff, and implement best practices. The work includes developing improvement plans, monitoring progress, and supporting business objectives.
Key Responsibilities:
- Assess dealership service operations and identify efficiency opportunities
- Coach staff on customer service and sales techniques
- Develop improvement plans with dealership leadership
- Track performance metrics and provide ongoing guidance
- Document observations, actions, and recommendations after visits
Requirements:
- Automotive dealership, fixed operations, or aftersales experience
- Strong coaching, mentoring, and relationship-building skills
- Ability to analyze data and develop improvement plans
- Excellent communication and presentation skills
- High School Diploma or GED required
Apply automotive operations, coaching, and performance analysis skills to help dealerships improve customer satisfaction and business results.
Automotive Dealership Operations Specialist employer: MSX International
MSX is an exceptional employer that values innovation and collaboration, providing a dynamic work environment for the BDM role in the automotive aftermarket. With a strong commitment to employee growth, MSX offers comprehensive training programs and opportunities for advancement, all while fostering a culture of inclusivity and support. The flexibility of working from a home office combined with extensive travel allows for a unique blend of autonomy and engagement with clients, making it a rewarding place to build a career.
