Build Salesforce Service Cloud solutions as MRI Software's Product Owner for Client & Digital Support, using AI coding tools and hands-on configuration daily.
This individual contributor owns the support product area across case management, self-service, knowledge, and AI-assisted deflection. You will write requirements, prototype, configure, code, and ship functionality in Salesforce Service Cloud, Agentforce, Flows, LWC, and Apex. The work connects support tooling while improving measurable client experiences.
Key Responsibilities:
- Own roadmaps, priorities, and outcomes for digital support
- Configure, prototype, and ship Salesforce functionality
- Map integrations across ticketing, knowledge, chat, and telephony
- Build and tune AI-assisted deflection capabilities
- Define metrics, reporting, UAT, rollout, and enablement
Requirements:
- Deep hands-on Salesforce Service Cloud expertise
- Experience with Salesforce configuration and solution design
- Experience shipping code using Claude Code or comparable platforms
- Understanding of support operations, escalation, queues, and knowledge
- Ability to own outcomes as an autonomous individual contributor
Apply Salesforce expertise, AI development experience, and support systems knowledge to build measurable client experiences at MRI Software.
Salesforce Service Cloud Product Owner in Ottawa employer: MRI India
At MRI Software, we pride ourselves on being an exceptional employer that fosters a people-first culture, where innovation and collaboration thrive. As a Product Owner in Client & Digital Support, you'll enjoy the autonomy to build impactful solutions while benefiting from our commitment to employee growth through tailored resources, generous time-off policies, and a supportive work environment that values diversity and inclusion. With opportunities for professional development and a flexible work-life balance, MRI Software is dedicated to ensuring you feel valued and excited to contribute every day.
