Help homeowners access reliable services as a Customer Service Representative, using empathy, clear communication, and organized scheduling for Mr. Handyman customers.
This Customer Service Representative position supports customer experiences across home repair, maintenance, and improvement projects. You will understand needs, provide guidance, coordinate appointments, and follow up on feedback or concerns. Success requires empathy, multitasking, attention to detail, and proficiency with Microsoft Office and CRM software.
Key Responsibilities:
- Engage customers to understand needs and answer questions
- Provide guidance about available home services
- Coordinate appointments with service professionals efficiently
- Follow up for feedback and unresolved concerns
- Improve satisfaction through proactive customer communication
Requirements:
- Two or more years of similar experience
- Positive attitude and genuine desire to help
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- Results focus while exceeding customer expectations
Use empathy, service knowledge, and follow-up communication to strengthen customer experiences with Mr. Handyman home services.
Home Services Customer Care Specialist in Burnaby employer: Mr Handyman
At Mr. Handyman, we pride ourselves on being a top-tier employer in Ajax, ON, offering a supportive work culture that values flexibility and independence. Our team members enjoy the benefits of a well-organized back office that manages scheduling and customer interactions, allowing you to focus on delivering exceptional service. With competitive pay rates and opportunities for professional growth, joining our team means becoming part of a respected brand committed to quality workmanship and customer satisfaction.
