Support Mr. Handyman customers through professional communication, appointment scheduling, and reliable service coordination. Help create an excellent experience from initial contact through project completion.
This Customer Service Representative role suits an organized, friendly, and reliable professional. You will understand customer needs, explain available services, and coordinate with service professionals. The work centers on communication, accurate records, follow-up, and customer satisfaction.
Key Responsibilities:
- Answer incoming calls professionally and courteously
- Understand customer needs and provide service guidance
- Schedule appointments and coordinate service professionals
- Confirm appointments and address customer concerns
- Maintain accurate customer interaction and service records
Requirements:
- Excellent verbal and written communication skills
- Professional phone manner and strong organizational skills
- Microsoft Office and customer relationship management software proficiency
- Positive attitude, empathy, and desire to help customers
- Two or more years in a similar role
Bring communication, scheduling, and customer service strengths to Mr. Handyman while supporting satisfaction and dependable project coordination.
