Location: On site / Mississauga, ON, Canada
job type: Permanent / Full-time
Sector and subsector: Engineering | General
Salary: Negotiable salary
Technical Support Specialist
Automation & Packaging Machinery
Join a Global Leader in Advanced Packaging Technology
Are you an experienced Electrical Automation Engineer or Technical Support Specialist looking for a role where you can make a real impact?
We are seeking a Technical Support Specialist to provide expert technical support for sophisticated automated packaging machinery throughout its lifecycle. Working closely with customers, Service, Engineering, Operations, and Retrofit teams, you will play a critical role in ensuring equipment performance, reliability, and customer satisfaction.
This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, customer interaction, and supporting leading-edge automation technology.
What You'll Be Doing
As a Technical Support Specialist, you will:
- Provide first-line technical support to customers, field technicians, and internal teams.
- Troubleshoot mechanical, electrical, controls, and programming-related issues.
- Support machine installations, commissioning, Site Acceptance Testing (SAT), Factory Acceptance Testing (FAT), and internal FAT activities.
- Assist with electrical debugging and controls validation to ensure systems perform according to design specifications.
- Support PLC program loading and basic programming activities on standard equipment.
- Work closely with Project Managers, Engineering, Assembly, and Service teams to resolve technical challenges efficiently.
- Update and maintain electrical documentation and schematics as required.
- Provide feedback and recommendations to improve machine performance and product quality.
- Help identify training requirements and support continuous improvement initiatives.
- Build strong relationships with customers through exceptional service and responsive communication.
What We're Looking For
- Degree, diploma, or equivalent technical education in Electrical Engineering or a related discipline.
- 5-8 years' experience in electrical automation, industrial machinery, or manufacturing environments.
- Strong troubleshooting skills across electrical control systems and industrial automation.
- Working knowledge of AutoCAD Electrical.
- Experience supporting machine commissioning, debugging, and technical problem resolution.
- Strong communication skills with the ability to engage customers and internal stakeholders effectively.
- Proficiency with Microsoft Office applications.
Highly Desirable
- Experience with high-speed packaging machinery.
- Knowledge of industrial safety standards, control-reliable design principles, and machine safety requirements.
- Experience supporting field service and aftermarket operations.
About You
You are a hands-on technical professional who enjoys getting involved in solving real-world customer challenges. You combine strong technical expertise with excellent communication skills and a customer-first mindset. You thrive in a collaborative environment, take ownership of issues, and are motivated by delivering results.
Why Join Us?
- Work with advanced automation and packaging technology.
- Collaborate with experienced engineering and service professionals.
- Play a key role in supporting customers around the world.
- Contribute to continuous improvement and innovation.
- Build your career within a growing and dynamic global business.
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Technical Support Specialist in Mississauga employer: Mpac
At MPAC LANGEN GROUP, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Located in Mississauga, ON, our team thrives on tackling exciting automation and packaging machinery projects, offering employees the chance to make an immediate impact while enjoying opportunities for professional growth and development. Join us to be part of a dynamic engineering team dedicated to delivering custom solutions for global customers, all within a supportive environment that values creativity and teamwork.
