Principal Delivery Manager in Halifax

As a Principal Delivery Manager, you will be accountable for leading the delivery capability for the Sector in the Digital Services business unit, working closely with delivery managers to ensure successful and efficient delivery of multiple engagements across an account portfolio. You will empower and support teams to perform well, learn and grow in a manner that is consistent with company values. You will strengthen and ensure successful delivery across engagements that will benefit us in winning new business with existing customers.

You will have oversight and support Customer Success, investing in client relationships from a delivery perspective as a trusted advisor to address business problems through digital delivery. As this is a senior management role, you will also be expected to take on additional management responsibilities as required.

• Leading & championing a team: You will lead, motivate and empower teams within your capability to create a positive and creative culture for our people to perform well, learn and grow.
• Put people first & develop others: You’ll manage, coach and develop a small number of senior staff, with a focus on managing employee performance. Ensure all team members have clear goals, receive regular feedback and have timely and constructive appraisals.
• Providing delivery leadership: Understand critical success factors and anticipate industry trends for the clients and projects and ensure each workstream has a plan in place to achieve the success factors.
• Delivering commercially viable services: You will be responsible for achieving or exceeding profitability targets plus accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, debt etc.).
• Nurturing our customer base: You will understand industry trends and anticipate customer needs. You will manage relationships with our customers and look for opportunities to add value to the client, increasing the ROI that clients achieve.
• Innovation and Continuous Improvement: You will be responsible for leading and implementing process efficiencies to the benefit of our customers, encouraging innovation in technology and process.
• Provide assurance and governance: You will ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the customer lifecycle.
• Developing business: Support future growth by working closely with Regional Sales Directors, Account Executives, Customer Success Managers, assisting where required with the sales/procurement cycle to best position to win profitable new business.

Minimum (essential) Requirements:

• Minimum of 10 years of demonstrable success managing the delivery of technology-based projects using agile methodology.
• Substantial experience in managing and leading project teams including line management responsibility.
• Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g. Financial Services, Health or Government).
• Broad technology experience, awareness of current technology trends and a solid understanding of contemporary software engineering practices and behaviours.
• Strong ability to make reasoned decisions under pressure taking a balanced view of client demands, commercial interests and the impact on the team.
• Proven ability to manage, motivate and empower teams and lead by example.
• Excellent interpersonal skills and strong negotiating prowess.
• A positive attitude to overcoming the challenges facing our clients.

Desirable:

• Experience of project delivery aimed at digital transformation.
• Experience of managing large-scale agile projects involving distributed teams in a multi-supplier environment.
• Evidence of securing significant follow-on business with an existing client.
• Holds a current and recognised Project or Programme Management certification.