Join SMTP.com as an Enterprise Account Manager in Ottawa, focusing on strategic client management in a hybrid work model. Elevate client engagement through technical expertise.
In this pivotal role, you will own relationships with high-volume clients while ensuring smooth onboarding and addressing technical escalations. SMTP.com seeks a dynamic professional who blends technical and commercial expertise to foster client satisfaction and growth. This position is crucial for maintaining long-term partnerships through proactive support and performance monitoring.
Key Responsibilities:
- Oversee the technical onboarding process for clients
- Act as a dedicated advisor during technical escalations
- Identify opportunities for expansion and renewals
- Collaborate with Operations to plan for client needs
- Regularly conduct technical business reviews to optimize performance
Requirements:
- 3-5+ years in Enterprise Account Management or SaaS
- Strong communication skills for diverse audiences
- Proven experience in managing high-volume enterprise accounts
- Solid grasp of email delivery and authentication standards
- Capability to troubleshoot and support API integrations
Deliver exceptional service and drive client success as part of the SMTP.com team in Ottawa.
