Lead member service, frontline coaching, and store execution at MEC as a hands-on Department Manager, Member Experience, on the sales floor.
Reporting to the General Manager, you lead teams across the sales floor, Cash and Member Service Desk, and Tech Service Shop. You strengthen service standards, community connections, and operational consistency. The role supports recruitment, onboarding, training, and inclusive team culture.
Key Responsibilities:
- Set service tone and direct daily floor execution
- Coach teams through observation and real-time feedback
- Resolve member issues and escalate when appropriate
- Lead community outreach, partnerships, and member-facing events
- Use sales and service metrics to guide decisions
Requirements:
- One to three years leading frontline member-facing teams
- Strong floor leadership and coaching skills
- Ability to interpret service and sales KPIs
- Proven onboarding, training, and team development experience
- Flexibility for evenings, weekends, and holidays
Bring sound judgment, outdoor passion, and coaching expertise to MEC's member experience leadership team across daily store operations.
MEC Member Experience Department Manager in North Vancouver employer: Mountain-Equipment-Company-
MEC is an exceptional employer that prioritizes a vibrant work culture and employee growth, making it an ideal place for those passionate about outdoor retail. Located in Vancouver, our team enjoys a supportive environment that fosters collaboration and innovation, along with competitive benefits and opportunities for professional development. Join us to lead a dedicated team in delivering outstanding member experiences while contributing to a sustainable future.
Contact Details:
Mountain-Equipment-Company- Recruitment Team
