At a Glance
- Tasks: Support registration and financial aid processes while providing excellent client service.
- Company: Join Mount Royal University, a vibrant community focused on student success.
- Benefits: Enjoy competitive pay, paid training, vacation, and wellness services.
- Other info: Hybrid work model with opportunities for professional development and a diverse workplace.
- Why this job: Make a difference in students' lives while growing your career in a supportive environment.
- Qualifications: Bachelor's degree and experience in post-secondary registration or financial aid required.
The predicted salary is between 17020 - 77404 $ per year.
The Registration and Financial Aid Associate reports directly to the Assistant Registrar, Registration and Financial Aid, and provides support to the operations of the Registration and Financial Aid area. This includes ensuring processes are running smoothly and efficiently, and assisting in the facilitation of superior client service. The position is responsible for registration and financial aid system setup and maintenance as required for each semester, as well as assisting in the administration of processes and procedures within the department. This includes but is not limited to emergency bursaries, Foundational Learning Supports, student loans, special registrations and more. In collaboration with the Assistant Registrar, they work to continuously review, enhance and implement business processes to advance the goals of the Registration and Financial Aid area.
This is a full-time permanent position working 35 hours per week.
Responsibilities:
- Utilize multiple software systems in order to investigate and respond to student and department inquiries.
- Exercise independent judgment with respect to inquiries, as well as when an inquiry must be escalated to the Assistant Registrar.
- Coordinate key registrations tasks including calculating critical dates, special registrations and waitlisting.
- Support the Assistant Registrar in key financial aid tasks including but not limited to the Emergency Bursary process, the review of student loan exceptions, and the management of the Foundational Learning Assistance Program.
- Maintain the timeline for the Registration and Financial Aid Associate role and create and maintain documentation for processes and procedures.
- Complete system set-up in accordance with timelines, procedures and policy, and in collaboration with other departments as required.
- Run and review error reports to ensure data integrity and conduct testing as required for system upgrades.
- Conduct research pertaining to best practices, policies, regulations, operations and systems.
- Support front line positions when operationally required.
Qualifications:
- 3 or 4 year Bachelor’s Degree or equivalent.
- 2 - 3 years related experience.
- Minimum of 2 years experience in a post-secondary environment, preferably in registration and/or financial aid.
- Demonstrates complex problem solving skills and the ability to analyze and interpret data.
- Demonstrates a high aptitude for learning technical and detailed work.
- Proven ability to prioritize a variety of tasks and responsibilities.
- Excellent communication skills with the ability to correspond with diverse populations.
- Proven ability to collaborate with others.
- Well versed in Microsoft Office and Google products.
If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on your accommodation request.
Registration and Financial Aid Associate in Calgary employer: Mount Royal University
Mount Royal University is an exceptional employer that prioritizes the growth and well-being of its employees while fostering a diverse and inclusive work environment. With a strong commitment to professional development, competitive compensation, and a supportive culture, MRU empowers its staff to thrive in their roles, particularly in the impactful position of Legal Counsel. Located in Calgary, Alberta, the university offers unique advantages such as access to comprehensive wellness services and a vibrant community atmosphere, making it an ideal place for those seeking meaningful and rewarding employment.
