Technical support leadership and root-cause analysis define this full-time opportunity at LOC Software. Work flexibility may be hybrid or face-to-face.
LOC Software delivers retail technology through its configurable ThriVersA platform. This position mentors technical support staff, handles complex escalations, and improves support processes. Experience with payment integrations, POS environments, and cloud solutions supports the work.
Key Responsibilities:
- Mentor technical support staff through advice, coaching, and training
- Escalate and resolve complex technical issues
- Apply root-cause analysis to challenging support problems
- Manage multiple priorities while working under pressure
- Review support processes and documentation for continuous improvement
Requirements:
- More than 10 years of technical and application support experience
- Proactive problem-solving and root-cause analysis skills
- Payment and peripheral integration experience
- OPOS, JavaPOS, or PinPad integration knowledge
- Cloud solution knowledge, including AWS or Azure
Bring technical support leadership, payment integration knowledge, and retail technology expertise to LOC Software's escalation function.
Technical Support Escalation Manager in Laval employer: Motion
Norda Stelo is an exceptional employer that fosters a vibrant and inclusive work culture, where innovation and collaboration are at the forefront. With a strong commitment to employee growth, we provide ample opportunities for professional development and mentorship, ensuring that every team member can thrive in their career. Located in Quebec, our dynamic environment encourages creativity and teamwork, making it an ideal place for those looking to make a meaningful impact in the field of engineering and project management.
