Oversee a skilled field service team in Calgary, AB, as a Field Service Supervisor. Ensure high standards of service by managing technician performance and training.
In this role with Motion, you will be responsible for leading field service technicians to fulfill customer requirements while following strict SOPs and Lean Six Sigma practices. Your experience will help you effectively manage and schedule the service team's work, ensuring they are trained and equipped to perform their tasks safely and effectively. Collaborate with management on hiring new staff and evaluating service feedback for continuous improvement.
Key Responsibilities:
- Develop and enforce service best practices
- Lead and schedule field service technicians
- Monitor technician training and certification status
- Ensure proper equipment is available for service tasks
- Participate in customer satisfaction surveys
Requirements:
- Five years of related experience or equivalent education
- Proven experience in field service management
- Strong analytical and communication skills
- Ability to stay calm in emergencies
- Excellent driving record preferred
Enhance field service operations with your leadership and problem-solving abilities in Calgary.
Calgary Field Service Team Leader employer: Motion
Norda Stelo is an exceptional employer that fosters a vibrant and inclusive work culture, where innovation and collaboration are at the forefront. With a strong commitment to employee growth, we provide ample opportunities for professional development and mentorship, ensuring that every team member can thrive in their career. Located in Quebec, our dynamic environment encourages creativity and teamwork, making it an ideal place for those looking to make a meaningful impact in the field of engineering and project management.
