Step into a pivotal role with Motion Industries as a Senior Customer Service Agent. Leverage your expertise in customer relations and product knowledge to enhance client satisfaction and drive repeat business.
In this senior role, you will respond to complex inquiries and process orders, serving as a key resource for customers and fellow representatives. With over five years of experience, your insights will help in negotiating pricing while ensuring exceptional service levels. This position allows for impactful relationship-building, guiding less experienced team members, and handling significant orders autonomously.
Key Responsibilities:
- Manage complex customer inquiries and process orders
- Build relationships to foster repeat business
- Negotiate pricing within established parameters
- Expedite backorders and prepare shipments
- Coach less experienced staff on best practices
Requirements:
- High school diploma or GED required
- Minimum five years of related experience
- Excellent negotiation and communication skills
- Strong computer literacy and attention to detail
- Reliable and organized approach to multitasking
Elevate customer satisfaction through effective communication and relationship management in this Senior Customer Service role.
Senior Customer Service Agent at Motion Industries in Lethbridge employer: Motion Industries (MOT)
At Motion, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Vaughan that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement, while our competitive benefits package ensures that our team members feel valued and supported both personally and professionally. Join us to be part of a culture that prioritizes customer satisfaction and teamwork, making every day rewarding and impactful.
