Sales Engineer

Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch. With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. Backed by Greylock and Y Combinator, we have been fully remote since 2018.

As a Sales Engineer at Postscript, you will collaborate closely with Sales, Customer Success, Product, Engineering, and our customers to help bring their conversational commerce vision to life. You will work with AEs and prospects to demo advanced use cases and successfully manage proof of concepts. You will also work with our CSMs and Onboarding teams to ensure our customers can turn those proof of concepts into reliable, scalable SMS and email strategies.

Your primary duties will include:

• Becoming an expert on the Postscript platform, understanding all officially and unofficially supported use cases in detail.
• Helping customers and prospects extend their strategy into email alongside SMS.
• Using AI tools to accelerate discovery calls, demo prep, and technical content creation.
• Supporting the sales team in helping prospects understand what they can achieve with Postscript.
• Leading technical discovery calls with prospects and documenting new requests for Postscript’s Product team.
• Working with account executives to prepare demos showcasing advanced capabilities of the Postscript platform.
• Executing the delivery of POCs for customers and prospects with complex use cases.
• Offering support and guidance to customers and partners using our APIs for integrations.
• Creating technical content to show customers how to implement specific use cases.
• Providing technical support and troubleshooting assistance to onboarding and customer support teams.
• Acting as a creative problem solver, developing innovative solutions for unique customer needs.
• Collaborating with partners building technical integrations with Postscript.

What We'll Love About You:

• You have at least 3 years in a revenue-driving, customer-facing technical role.
• Ecommerce knowledge & past experience required, Shopify ecosystem highly preferred.
• You exemplify a 'customer first' attitude.
• You are technical and comfortable with front end web technologies (JavaScript, CSS, etc.).
• You’re genuinely energized by AI and already use AI tools in your own workflow.
• Email marketing platform experience is a plus.
• You are detail-oriented, naturally curious, and strive to be an expert.
• You’re a strong cross-functional collaborator.
• You’re an excellent communicator, able to translate complex technical ideas.
• You work well under pressure and can confidently present to stakeholders.
• You are comfortable investigating and verifying answers to complex questions.

What We'll Love About Us:

• Salary range of USD $120,000-$140,000 base plus variable compensation & significant equity.
• High growth startup with plenty of room for you to impact the company and grow your career.
• Work from home (or wherever).
• Fun – We’re passionate and enjoy what we do.
• Competitive compensation and opportunity for equity.
• Flexible paid time off.
• Paid parental leave.
• Health, dental, vision insurance.

You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.