At a Glance
- Tasks: Deliver and pick up packages efficiently while providing top-notch customer service.
- Company: Join FedEx, a leader in logistics with a commitment to community and environment.
- Benefits: Earn CA$21.50/hour with flexible remote work options and professional growth opportunities.
- Other info: Inclusive workplace welcoming diverse applicants; great for students seeking temporary work.
- Why this job: Be part of a dynamic team making a real impact in logistics and customer satisfaction.
- Qualifications: High School Diploma required; customer service experience preferred but not mandatory.
The predicted salary is between 21 - 22 $ per hour.
This is a temporary position of up to 12 weeks based on business and operational needs.
To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions.
Responsibilities include:
- Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's public image.
- Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts.
- Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer property, such as packages, equipment and vehicles.
- Seeks additional business from current customers. Informs sales department of sales leads and market changes.
- Ensures that packages conform to Federal Express Canada features of service, that proper labelling is provided, and that all paperwork is neat, accurate and ensures customers have adequate supply of Federal Express shipping materials.
- Operates computerized tracking and dispatch systems ensuring input of correct information.
- Answers customer's questions on Federal Express Canada's features of service and continually keeps customers informed about the company and its services as well as Canada, US and International requirements.
- Demonstrates proficiency in features of service and equipment.
- Operates vehicle safely and efficiently, complying with all government regulations and company procedures.
- May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- High School Diploma or GED Equivalent.
- None – No experience required.
- Customer Service – 1 year (preferred).
If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application.
Employment Equity Statement: At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
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At Fix Network, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture. As a Franchise Support Specialist, you will benefit from ongoing professional development opportunities while working in a dynamic environment that values innovation and excellence in the collision repair industry. Our commitment to employee growth, coupled with the chance to make a meaningful impact on franchise performance across Canada, makes Fix Network a rewarding place to advance your career.
