Elevate client success with Mondata as a bilingual (French and English) Customer Success Account Manager. Drive engagement and retention for over 40 MDR clients in this dynamic role.
In this position, you'll enhance the long-term success of clients with our Managed Detection and Response (MDR) service. As a Customer Success Account Manager, you will be responsible for adapting customer success processes and serving as a key liaison between clients and technical teams. Your mission is to ensure clients derive visible business value from our services, guiding them through onboarding and continuous improvement.
Key Responsibilities:
- Manage relationships for over 40 MDR clients from deployment to renewal
- Lead onboarding and adapt strategies for client complexity
- Analyze key metrics and present insightful reports
- Facilitate communication between clients and technical teams
- Drive satisfaction and upsell opportunities for clients
Requirements:
- 5+ years in customer success or similar role
- Fluent in French and English
- Strong project management skills
- Experience with CRM tools, preferably Salesforce
- Solid understanding of cybersecurity services
Become a trusted advisor for Mondata's clients and ensure they realize the full value of our offerings.
Bilingual Customer Success Account Manager in Montréal employer: Mondata
Mondata is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Customer Success Account Manager role based in Montreal or Quebec City. Employees benefit from a dynamic environment that encourages professional growth through continuous learning and development opportunities, while also enjoying the unique advantage of working closely with a diverse portfolio of clients in the cybersecurity sector. With a strong emphasis on building long-lasting relationships and delivering meaningful value, Mondata empowers its team members to thrive and make a significant impact in their roles.
