Lead omnichannel servicing, AI-enabled operations, and CRM integrations as a Product Owner at Momentum Financial Services Group. Work in a hybrid environment. This Product Owner, Contact Center Pod manages capabilities supporting customer and advisor experiences. The role combines product management with contact center operations, CCaaS platforms, CRM integrations, AI-enabled servicing, and omnichannel engagement. You will balance roadmap outcomes with immediate delivery commitments and business priorities. Key Responsibilities:
Define and communicate the Contact Center Pod product vision Prioritize backlogs by customer value, impact, risk, and capacity Validate delivered functionality against business requirements Partner with operational, technology, compliance, risk, and architecture teams Advance automation, workforce enablement, digital channels, and CRM integration Requirements:
Five-plus years in Product Ownership, Product Management, Business Analysis, or related work Strong Agile delivery experience with cross-functional teams Contact center operations, advisor workflows, and service metrics knowledge Experience delivering contact center technology capabilities Strong communication, influence, and stakeholder alignment skills Bring omnichannel product leadership, Agile delivery discipline, and contact center technology expertise to Momentum’s customer experience strategy.
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Omnichannel Contact Center Product Manager in Toronto employer: Momentum Financial Services Group
Momentum Financial Services Group is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Lead Backend & Cloud Platform Engineer. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects within a dynamic AWS environment. Located in a vibrant area, the company offers competitive benefits and a supportive atmosphere that values your contributions and encourages professional development.
Contact Details:
Momentum Financial Services Group Recruitment Team
