At a Glance
- Tasks: Lead transformational initiatives to enhance customer experiences at MFSG.
- Company: Momentum Financial Services Group, dedicated to serving underserved communities.
- Benefits: Hybrid work model, competitive salary, and opportunities for impactful leadership.
- Other info: Join a dynamic team focused on operational excellence and measurable outcomes.
- Why this job: Shape customer engagement strategies and drive meaningful change in financial services.
- Qualifications: 15+ years in strategy or transformation leadership with expertise in customer journey design.
The predicted salary is between 135000 - 165000 $ per year.
Lead transformational initiatives at Momentum Financial Services Group as Head of Customer Journey Enablement.
This hybrid role focuses on designing and implementing enterprise-wide journey frameworks that prioritize customer-centric solutions.
As a leader, you will guide the alignment of cross-functional teams and drive the journey-based operating model's evolution.
With over 15 years of experience in customer experience strategy, you will ensure measurable business outcomes and facilitate governance frameworks for rapid decision-making.
This role impacts the delivery of financial services to underserved communities, enhancing operational excellence.
Key
Responsibilities
- Define and scale journey-based operating models
- Set and propagate journey principles enterprise-wide
- Facilitate cross-journey prioritization and trade-offs
- Design governance frameworks for decision-making
- Manage continuous evolution of the Journey Library
Requirements
- 15+ years in strategy or transformation leadership
- Experience in senior director roles in complex environments
- Expertise in customer journey design and management
- Background in financial services or regulated industries
- Bachelor's degree in relevant fields required
- Make a difference by shaping customer engagement strategies at MFSG. #J-18808-Ljbffr
Head of Customer Journey Enablement in Toronto employer: Momentum Financial Services Group
Momentum Financial Services Group is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Lead Backend & Cloud Platform Engineer. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects within a dynamic AWS environment. Located in a vibrant area, the company offers competitive benefits and a supportive atmosphere that values your contributions and encourages professional development.
Contact Details:
Momentum Financial Services Group Recruitment Team
