At a Glance
- Tasks: Shape contact center products and enhance customer experiences through strategic planning.
- Company: Momentum Financial Services Group, a leader in innovative financial solutions.
- Benefits: Hybrid work environment, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and collaboration.
- Why this job: Make a real impact on customer journeys and drive technology transformation.
- Qualifications: 5+ years in product ownership with Agile experience and strong contact center knowledge.
The predicted salary is between 130500 - 159500 $ per year.
Shape contact center products through backlog prioritization and omnichannel transformation in Momentum Financial Services Group’s hybrid work environment. Focus on customer and advisor experiences. The Product Owner, Contact Center Pod defines and delivers capabilities across Momentum’s contact center ecosystem. This senior product role translates customer, business, operational, regulatory, and technology requirements into measurable outcomes. You will guide product strategy, Agile delivery, stakeholder alignment, and technology transformation.
Key Responsibilities:
- Own the Contact Center Pod vision, roadmap, priorities, and outcomes
- Create and prioritize epics, features, stories, and acceptance criteria
- Lead sprint planning, refinement, reviews, and retrospectives
- Align Operations, Technology, Compliance, Risk, Architecture, and business stakeholders
- Drive omnichannel, AI, automation, CRM, and digital capabilities
Requirements:
- Five-plus years in product ownership, management, business analysis, or related roles
- Experience with Agile delivery and cross-functional teams
- Proven backlog management in complex business environments
- Strong contact center operations and customer journey knowledge
- Experience with CCaaS, CRM integrations, digital channels, or intelligent routing
Apply product management expertise, contact center knowledge, and stakeholder leadership to advance customer and advisor outcomes.
Contact Center Product Owner in Toronto employer: Momentum Financial Services Group
Momentum Financial Services Group is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Lead Backend & Cloud Platform Engineer. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects within a dynamic AWS environment. Located in a vibrant area, the company offers competitive benefits and a supportive atmosphere that values your contributions and encourages professional development.
Contact Details:
Momentum Financial Services Group Recruitment Team
