At a Glance
- Tasks: Lead the IT Service Support team and enhance customer-focused culture.
- Company: Join Mohawk Medbuy, a leader in healthcare solutions.
- Benefits: Hybrid work model, competitive salary, and professional growth opportunities.
- Other info: Dynamic leadership role with a focus on coaching and mentoring.
- Why this job: Make a real impact by improving service quality and performance metrics.
- Qualifications: Degree in IT and extensive experience in IT Service Management required.
The predicted salary is between 108000 - 132000 $ per year.
Lead the IT Service Support team at Mohawk Medbuy, balancing office and remote work.
This hybrid role requires strong ITSM expertise and experience in ERP and finance application support.
As the Director of IT Service Support & Business Applications, you will oversee service desk operations while enhancing the support team's customer-focused culture.
With a focus on strategic leadership, this role directs improvements in service responsiveness, quality, and performance metrics.
To excel, strong problem-solving skills along with a firm leadership style cultivated through extensive experience in IT Service Management are essential.
Key
Responsibilities
- Manage service desk and application support teams
- Drive service quality and SLA performance
- Lead root-cause analysis on recurring issues
- Develop and implement operational standards and SOPs
- Coach and mentor support staff for excellence
Requirements
- Degree in IT, Computer Science, or related field
- 8+ years in IT Service Management or enterprise application support
- 5+ years in a leadership role
- Experience with ERP and financial business processes
- Strong vendor and stakeholder management skills
Leverage your leadership skills and ITSM expertise at Mohawk Medbuy to enhance service effectiveness and customer satisfaction. #J-18808-Ljbffr
Director of IT Service Support in Burlington employer: Mohawk Medbuy Corporation
Mohawk Medbuy Corporation (MMC) is an exceptional employer that prioritizes employee growth and development within a collaborative and supportive work culture. Located in Burlington, ON, MMC offers a comprehensive benefits package, flexible remote work options, and the opportunity to contribute to meaningful projects that enhance healthcare services across Canada. With a commitment to sustainability and community engagement, employees are empowered to make a positive impact while enjoying a fulfilling career in the public sector.
