Manage wholesale orders and customer inquiries as a Customer Care Associate in a hybrid environment, using organization and ERP data entry skills.
Reporting to the Customer Care Supervisor, this associate supports customers from order receipt through shipment. The work includes order entry, scheduling, verification, issue resolution, and customer record management. Strong communication, Microsoft Office proficiency, and telephone etiquette support responsive service.
Key Responsibilities:
- Build rapport with key wholesale customers
- Manage inquiries and address customer expectations
- Enter orders, returns, and data into the ERP system
- Schedule orders according to manufacturing capacity
- Communicate changes and status professionally
Requirements:
- One year customer service or order management experience
- Experience in a high-volume environment
- Intermediate to advanced computer skills
- Microsoft Office, web navigation, and 50-plus words-per-minute typing
- English proficiency and telephone de-escalation skills
Apply your order management, ERP, and customer communication skills to support wholesale service from receipt through shipment.
