Automotive Service Manager

Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

General Accountability

The successful candidate is responsible for leading the development of business strategies cascading from SGI’s strategic plan and supporting development of corporate strategic plans. In this role, you will lead corporate support for divisional functional strategies. You will also support the development, alignment, evaluation, and continuous improvement of corporate strategic planning for SGI, SGI CANADA, and its regional operations.

Key Accountabilities

• Collaborates with Senior Director and VP in developing SGI’s long-term strategic plans and annual strategic plans, including providing insights, preparing documentation, and facilitating stakeholder consultations.
• Leads development and review of business strategies cascading from SGI’s corporate strategy, including organizing and facilitating strategic planning meetings with senior leaders.
• Leads corporate support for divisional functional strategies, including defining the supports available and designing these supports.
• Supports the Senior Director and VP with drafting or reviewing annual performance objectives for the executive that align with the corporate and business strategies.
• Collaborates with Corporate Communications to develop and execute communication plans that drive awareness of and alignment with the corporate and business strategic goals.
• Leads SGI’s target operating model (TOM) process, including defining the process and coordinating development and regular reviews of TOMs throughout the organization.
• Collaborates with others in the Corporate Strategy department to monitor corporate performance and recommend action to senior leadership.
• Leads the development and recommendation of key performance indicators and targets for the corporate strategy and business strategies.
• Builds a high performing workforce by actively leading human resource activities and ensuring development of divisional succession plans.
• Drives performance through team members and is committed to leadership development across the company.

Corporate Management

• Ensures programs and policies are in alignment with corporate, strategic and divisional strategies.
• Manages risk in area of authority.
• Prepares, reviews, manages and/or approves departmental/divisional budgets.
• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.
• Makes decisions for departmental operations that are efficient, effective and in alignment with strategic direction and priorities.
• Establishes and maintains an effective system of internal controls to support reliable financial reporting and compliance.

Education and Experience

• A four-year degree from an accredited post-secondary institution in a relevant field of study such as business.
• Ten years of experience in strategy formulation and corporate governance including six years of progressively challenging leadership experience.

Knowledge, Skills and Abilities

• Knowledge of strategic planning processes, alignment, and measurements.
• Knowledge of research techniques and the effective compilation of reports and presentations.
• Knowledge of the insurance industry across multiple jurisdictions.
• Ability to prepare and deliver effective presentations, facilitate discussion, and achieve alignment.
• Ability to write clearly, concisely, persuasively and targeted to the appropriate audience.

At SGI, we are committed to a workplace where people feel respected, valued, and able to contribute fully. Through fair, consistent, and transparent people practices, we attract skilled talent with varied lived experiences and offer meaningful work, opportunities for growth, and a strong sense of belonging.