Become a Bilingual Customer Care Specialist with Alphanumeric Systems Inc., working remotely while supporting a leading pharmaceutical company. Bring your expertise in English and French to enhance patient and provider interactions.
This full-time role focuses on providing customer service for products related to diabetes, cardiovascular health, and more. Candidates should have at least 2 years of experience in pharma or biotech call centers. You will engage with healthcare professionals, diagnose inquiries, and ensure that all customer interactions are managed with empathy and professionalism.
Key Responsibilities:
- Respond to inbound calls, chats, and emails with empathy
- Answer general inquiries from patients and healthcare providers
- Document case notes in the CRM system
- Identify and report Adverse Events and Product Quality Complaints
- Assist with temperature excursion inquiries promptly
Requirements:
- Fluency in English and French
- Minimum 2 years experience in pharma/biotech support
- Salesforce and Vonage experience is preferred
- Strong telephone and interpersonal skills
- Ability to thrive in a fast-paced environment
Utilize your bilingual skills in customer service, documentation, and problem-solving with Alphanumeric Systems.
Bilingual Customer Care Specialist Remote in Ottawa employer: Mnp
MNP is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Senior Solution Architect to thrive. With a strong emphasis on employee growth, you will have access to mentorship opportunities and the chance to lead transformative projects using cutting-edge technology in a supportive environment. Located in a vibrant community, MNP offers a unique blend of professional development and work-life balance, ensuring that you can make a meaningful impact while enjoying a rewarding career.
