Benefits Advisor in Ottawa

This bilingual opportunity is available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our National Human Capital - Benefits team as a Benefits Advisor. This diverse team of professionals are dedicated to cultivating and fostering our firm’s unique culture and values. As a trusted advisor, you’ll develop, advise and facilitate best-in-class health, wellness, benefits and rewards programs, ensuring MNP continues to stand out as an employer of choice.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Provide responsive, bilingual (French/English) support to Team Members on all aspects of benefits and retirement savings programs, proactively identifying needs, clarifying complex scenarios, and guiding individuals to informed decisions.
• Partner closely with external vendors to ensure high-quality service delivery, anticipating potential issues, addressing gaps, and maintaining alignment with service level agreements (SLAs).
• Draft, translate, and publish clear, engaging, and accurate benefits communications in French and English, tailoring messaging to diverse audiences and promoting understanding and action.
• Collaborate cross-functionally to deliver seasonal campaigns (e.g., Annual Enrolment), strategic initiatives, and program launches, contributing insights and ensuring seamless execution.
• Curate, enhance, and maintain SharePoint content to improve accessibility, usability, and relevance of benefits resources for Team Members.
• Support mergers and acquisitions by conducting detailed benefits and retirement savings analyses, identifying risks and opportunities, and contributing to integration planning.
• Manage and prioritize incoming inquiries through ServiceNow, applying sound judgment to triage, resolve, and elevate issues while maintaining service standards and responsiveness.
• Facilitate end-to-end leave of absence case management, including consultation preparation, delivery, and follow-up, ensuring a consistent, thoughtful, and supportive experience for Team Members.
• Support Annual Enrolment through the development and validation of financial models in Excel, and by leading thorough user acceptance testing (UAT) for system and plan changes.
• Communicate effectively and confidently in both verbal and written formats, providing clear, accurate, and timely guidance on benefits and retirement savings as a trusted resource.
• Produce and analyze time-sensitive monthly reports, leveraging Excel (e.g., formulas, pivot tables, data validation) to identify trends, reconcile discrepancies, and support decision-making.
• Process employee data updates in the Human Capital Management System (HCMS) with accuracy and consistency, ensuring adherence to established processes and controls.
• Prepare and validate monthly invoicing, allocate benefits and retirement costs accurately, and coordinate funding and remittance activities with Finance.
• Track and reconcile premium payments for Team Members on leave of absence, ensuring timely follow-up and coordination of payroll deductions.
• Conduct audits to verify eligibility, ensure data integrity, and identify areas for improvement or risk mitigation.
• Maintain ongoing communication with vendors, monitoring performance and service outcomes while addressing issues and driving resolution as needed.
• Identify opportunities to enhance processes, tools, and documentation, contributing practical recommendations and supporting implementation of improvements.
• Participate in continuous learning and knowledge sharing to strengthen expertise in benefits, retirement savings, and broader HR practices.
• Monitor and interpret changes in federal and provincial legislation, assessing impacts and supporting updates to programs and processes.
• Build a strong understanding of MNP’s business and services to deliver informed, relevant, and value-added support.
• Work collaboratively within the Human Capital team, sharing knowledge, supporting peers, and contributing to a cohesive and high-performing team environment.

Skills and Experience

• Written and verbal English and French language skills required.
• At least four years of progressive experience in group benefits, including demonstrated absence and leave case management.
• Completion of Group Benefits Associate (GBA) 1 or 2 considered an asset.
• Strong analytical capabilities, with the ability to interpret data, identify trends, and support decision-making.
• Advanced proficiency in Microsoft Excel (e.g., financial modeling, pivot tables, data analysis); strong working knowledge of Word and PowerPoint.
• Demonstrated ability to manage competing priorities, exercise sound judgment, and deliver high-quality work with accuracy and attention to detail.
• Effective communicator with the ability to influence, collaborate, and build strong working relationships across teams and with external partners.

MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more! The annual salary range for this role is $80,000-$95,000.

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!