MNP is pursuing an ITSM Process Manager to lead governance, adoption, and continual improvement of ITSM processes across the organization. You will drive CMDB governance, monitor KPIs, and partner with technology teams to deliver reliable service and improved user experiences.
The role requires 4+ years in ITSM, experience with ITIL, ServiceNow, and CMDB concepts, plus strong analytical and stakeholder skills to influence cross-functional teams.
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ITSM Process Manager - Drive Service Excellence & Automation in Calgary employer: Mnp
MNP is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Senior Solution Architect to thrive. With a strong emphasis on employee growth, you will have access to mentorship opportunities and the chance to lead transformative projects using cutting-edge technology in a supportive environment. Located in a vibrant community, MNP offers a unique blend of professional development and work-life balance, ensuring that you can make a meaningful impact while enjoying a rewarding career.
