At a Glance
- Tasks: Lead and support shelter operations, ensuring high-quality care for residents.
- Company: Mission Services of London, a compassionate non-profit dedicated to community support.
- Benefits: Competitive pay, pension plan, comprehensive benefits, and supportive work environment.
- Other info: Join a diverse team committed to social service excellence.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Bachelor's degree in Human Services or related field and 3 years of supervisory experience.
The predicted salary is between 33.4 - 33.4 $ per hour.
Mission Services of London is a non-profit social service agency dedicated to serving residents of London and Middlesex County with compassion and dignity. Rotholme Family Shelter of Mission Services of London has an opening for a full-time Direct Care Supervisor. This position is responsible for the oversight of day-to-day shelter operations, ensuring the delivery of high-quality care and services to residents of the shelter and to individuals in the community receiving support, in accordance with applicable legislation. The Direct Care Supervisor reports directly to the Director of Shelters.
Duties And Responsibilities
- Provide leadership in program service delivery, including crisis intervention, assessment, service planning, ongoing participant support, and oversight of daily shelter programming while ensuring compliance with health, safety, HR protocols, and best practices.
- Supervise, mentor, and support direct care staff, including coaching, performance management, onboarding, training, and ensuring adherence to organizational policies, values, and professional standards of care.
- Develop and manage staff schedules, approve vacation/lieu time, support payroll processing, and ensure adequate staffing coverage in accordance with shelter policies.
- Oversee administrative and operational functions, including budget input and monitoring, reporting, statistics, funder compliance, and timely submission of documentation to the Director.
- Foster collaboration through participation in team meetings, shelter leadership meetings, and community/service provider networks, while supporting case reviews, program planning, and coordination of services.
- Support program development and community engagement, including recreational programming, seasonal events, tours/education sessions, and liaison with external social service agencies to enhance service delivery.
- Crisis counselling/intervention support assessments and service planning, in keeping with professional standards.
- Participate in an on-call rotation to provide after-hours support as required.
Qualifications
- Bachelor’s degree in Human Services, Social Work, or a related field, or equivalent combination of education and relevant experience.
- Minimum 3 years of supervisory/management experience working with diverse and vulnerable populations with complex needs.
- WHMIS, First Aid/CPR, and CPI certification required. ASIST (suicide intervention) and HIFIS training considered an asset.
- Strong knowledge of shelter/program administration, database systems, privacy legislation, and related policies and procedures.
- Working knowledge of the Residential Tenancies Act, Landlord and Tenant Board processes, and Housing First initiatives.
- Excellent communication and interpersonal skills with demonstrated ability to collaborate effectively with staff, community partners, and service providers.
- Advanced experience with MS Office Suite and database applications.
Position Details
- Full-time with 40 hours per week.
- Some On-Call obligations.
- Compensation: $30.00–$33.40 per hour
This role offers a competitive compensation package that includes an employer-matched defined contribution pension plan and comprehensive benefits. Contact us to learn more.
Mission Services of London invites applications from all qualified individuals. MSL is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an interview, please advise Human Resources if you require accommodation.
Direct Care Supervisor in London employer: Mission Services of London
Mission Services of London is an exceptional employer that prioritizes compassion and dignity in its work culture, making it a fulfilling place for individuals passionate about social services. As a Direct Care Supervisor, you will benefit from a supportive environment that fosters professional growth through mentorship and training, while also enjoying a competitive compensation package and comprehensive benefits. Located in London, ON, this role offers the unique opportunity to make a meaningful impact in the community, working alongside dedicated professionals committed to enhancing the lives of vulnerable populations.
Contact Details:
Mission Services of London Recruitment Team
