At a Glance
- Tasks: Lead Genesys Cloud CX delivery and guide technical direction for financial services.
- Company: Join Miratech, a leader in cloud contact centre solutions.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic hybrid role in Toronto with excellent career advancement opportunities.
- Why this job: Make a real impact in transforming contact centres with cutting-edge technology.
- Qualifications: Experience in development leadership and strong stakeholder management skills.
The predicted salary is between 126000 - 154000 $ per year.
Lead Genesys Cloud CX delivery in a hybrid Toronto role, guiding technical direction, integrations, and contact centre transformation for financial services. Miratech seeks an experienced Development and Delivery Lead to oversee Genesys Cloud CX initiatives for a major financial services client. You will coordinate client, partner, and Miratech teams while maintaining an end-to-end delivery view. The work spans CCaaS architecture, development, testing, deployment, and operational handover.
Key Responsibilities:
- Lead CCaaS planning, execution, and delivery across initiatives
- Oversee IVR, routing, desktops, dialers, reporting, and integrations
- Define scope, timelines, resources, milestones, and delivery objectives
- Manage risks, issues, dependencies, vendors, and partner organizations
- Review designs, testing, deployment, documentation, and operational handover
Requirements:
- Experienced development and delivery leadership background
- Technical oversight across cloud contact centre solutions
- Strong stakeholder management, decision-making, and problem-solving abilities
- Genesys or cloud certifications are advantageous
- Financial services or regulated-industry experience is advantageous
Bring Genesys Cloud CX, delivery planning, and stakeholder leadership to Miratech’s hybrid Toronto contact centre initiatives.
Genesys Cloud CCaaS Delivery Lead in Toronto employer: Miratech1
Miratech is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic environment of Toronto. Employees benefit from comprehensive growth opportunities, including access to cutting-edge technologies and professional development programs, all while contributing to transformative projects in the financial services sector. With a focus on teamwork and client success, Miratech offers a unique chance to lead impactful initiatives in a supportive and engaging atmosphere.
