At a Glance
- Tasks: Lead Genesys Cloud CX delivery and coordinate innovative contact centre initiatives.
- Company: Join Miratech, a forward-thinking tech company in Toronto.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
- Why this job: Make a real impact in the financial services sector with cutting-edge technology.
- Qualifications: 7+ years in software development and 3+ years in leadership roles.
The predicted salary is between 123750 - 151250 $ per year.
Lead Genesys Cloud CX delivery for Miratech in a hybrid Toronto role, directing CCaaS architecture, integrations, and technical execution. As Development and Delivery Lead, you will guide contact centre initiatives for a major financial services client. You will coordinate client, partner, and Miratech teams across workstreams. The role covers IVR, routing, agent desktop, dialer, reporting, and enterprise integrations.
Key Responsibilities:
- Plan and deliver CCaaS features, integrations, and enhancements
- Coordinate workstreams and maintain an end-to-end delivery view
- Define scope, timelines, milestones, and resource requirements
- Review architecture, designs, code, and integration approaches
- Oversee testing, deployment, documentation, and operational handover
Requirements:
- Seven-plus years in software development
- At least three years in a leadership role
- Hands-on Genesys Cloud CX delivery experience
- Understanding of contact centre operations and cloud architectures
- Experience with Agile, Scrum, or Waterfall methodologies
- Bring Genesys Cloud CX expertise, stakeholder leadership, and delivery accountability to Miratech's Toronto-based CCaaS initiatives.
Genesys Cloud CX Delivery Lead in Toronto employer: Miratech
Miratech is an exceptional employer that fosters a culture of Relentless Performance, ensuring a 99% project success rate and over 30% year-over-year growth. With a commitment to employee development through mentorship and certification programs, as well as a welcoming multicultural environment, team members can thrive while working on impactful projects for top global clients. The flexibility of a Work From Anywhere culture, combined with comprehensive benefits and a focus on social sustainability, makes Miratech an attractive choice for those seeking meaningful and rewarding employment in the tech industry.
